Terms of Service

Last updated: August 4, 2026

1. About these Terms

Welcome to Lingovea. Lingovea is the umbrella brand for a family of specialized AI English-speaking tools operated by Macrame, LLC, a Delaware limited liability company ("Macrame," "we," "us," or "our"). These Terms of Service (the "Terms") govern your access to and use of the Lingovea website and the Lingovea apps described in §2 (collectively, the "Service").

By using the website, or by creating an account, signing in, or otherwise using a Lingovea app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms, and "you" refers to both you individually and that person or entity.

2. Scope & the ecosystem

These Terms cover:

• The Lingovea website at lingovea.com, including the marketing pages and the Learning Center; and
• The Lingovea apps that do not have their own website — currently WordEdge and SpeechEdge, and any future ecosystem app we ship without a dedicated site (the "Apps").

3. Who can use Lingovea

You may use the Service only if you can form a binding contract with Macrame and only in compliance with these Terms and all applicable laws.

• You must be at least 13 years old to create an account. If you are between 13 and the age of majority in your jurisdiction, you may use the Apps only with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
• The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
• You must not be barred from using the Service under applicable law, including U.S. export-control or sanctions law.
• One human user per account. Account-sharing is prohibited (see §9).

4. Your account

To use the Apps you need an account. You agree to:

• Provide accurate and current information at signup, and keep it up to date.
• Maintain the confidentiality of your sign-in credentials (password, OAuth tokens, recovery codes, passkeys).
• Notify us promptly at support@lingovea.com if you suspect unauthorized access to your account.
• Not share your credentials with anyone, and not allow anyone else to use your account.

You are responsible for activity that occurs under your account, except to the extent that activity results from our breach of these Terms or our security obligations under applicable law. The Lingovea website itself requires no account.

5. What Lingovea does

Lingovea is an ecosystem of focused tools that each solve one speaking problem and connect into one continuous improvement loop — practice, discover weaknesses, fix them, create better material, and practice again. The Apps covered by these Terms are personal practice tools for language learners:

• WordEdge — pronunciation-first, spaced-repetition drilling of specific words, with phoneme-level scoring.
• SpeechEdge — generate the material you need to say, turn it into natural audio/video, and rehearse it.

Your practice data is private to your account. Your recordings, your pronunciation scores, and any edits you make are accessible only to you. We do not stream, broadcast, share, sell, license, or republish your recordings or scores to anyone, ever.

We may add, change, or remove features over time. Material changes that reduce a benefit you have paid for are addressed in §17.

6. Website & Learning Center

The website at lingovea.com, including the Learning Center guides at /learn and the Word Library at /words, is provided for general educational and informational purposes. Learning Center content is offered as-is and is not professional, linguistic, or exam-prep advice for any individual situation. We may update, reorganize, or remove content at any time. Content on the website is owned by Macrame or its licensors (see §11); you may read and share links to it but may not republish it as your own.

7. Plans and billing

7.1 Plans

Lingovea apps may offer a Free plan and paid subscriptions. Current pricing, included features, and usage limits are shown in each app at the time of purchase. Prices are shown in U.S. dollars unless stated; regional pricing may be displayed at sign-up and is the price you pay.

7.2 Subscriptions and auto-renewal

Paid subscriptions renew automatically at the same plan and billing period until cancelled. Each renewal charges the payment method on file at the then-current price. We will notify you in advance of price changes that affect your next renewal as required under §17 and applicable law.

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep your paid features until that date. We do not pro-rate cancellations except where required by law.

7.3 Free trials

Where an app offers a free trial, a valid payment method may be required to start it, and unless you cancel before the trial ends, your subscription automatically converts to a paid plan and the payment method on file is charged the then-current price. A trial may be started only once per account and per person.

7.4 Taxes

Prices listed do not include taxes unless stated. You are responsible for all applicable sales, use, value-added, and similar taxes, which we may collect and remit where required.

7.5 Refunds

Except as required by law, monthly subscriptions are not refundable, and annual subscriptions are refundable on a pro-rata basis within 14 days of the initial purchase or annual renewal. Where a jurisdiction (including the EU and UK) grants a statutory right of withdrawal, that right applies in addition to these refund terms. To exercise it, contact support@lingovea.com.

7.6 Payment processing

Payments are processed by third-party payment processors (for example, Stripe). By providing payment information, you authorize us and our processors to charge the payment method for amounts owed. Mobile-store purchases (Apple App Store, Google Play, Microsoft Store) are subject to the relevant store's billing terms in addition to these Terms; refunds for those purchases must be requested through the relevant store and are governed by the store's policies, except where applicable law requires otherwise.

8. Your content and your rights

"Your Content" means the audio, text, recordings, transcripts, scoring data, settings, and other data you upload to or generate within the Apps.

You retain all rights you have in Your Content. We do not claim ownership of Your Content.

You grant Macrame a limited, non-exclusive, worldwide, royalty-free license to host, store, transcode, transcribe, score, transmit, and display Your Content solely as necessary to operate the Service for you. This license ends when you delete the relevant Content or close your account, except for backups retained for the periods described in the Privacy Policy.

We do not use Your Content to train machine-learning models, build advertising profiles, share with advertisers, or sell to third parties. We do not display your recordings or your pronunciation scores to any other user, ever.

You represent and warrant that Your Content does not infringe any third-party right and that you have all rights necessary to grant the license above.

9. Acceptable Use

By using the Service, you agree to follow these rules. We may suspend or terminate your account, with or without notice, if you violate them. You agree not to:

• Upload, store, or practice with content you do not own, do not have a license to, and are not permitted to use under applicable law.
• Redistribute, share, broadcast, sell, or sub-license content or scoring data to anyone other than yourself.
• Share your account credentials, or allow anyone else to use your account.
• Scrape, reverse-engineer, or interact with the Service in any manner not contemplated by the user-facing applications.
• Submit content that is unlawful, infringing, defamatory, harassing, or otherwise prohibited by law.
• Use the Service to harm minors, or to attempt unauthorized access to any system, service, or account.

Questions about acceptable use: support@lingovea.com.

10. Third-party platforms

The Apps may interoperate with third-party platforms and services. Macrame is not affiliated with, endorsed by, or sponsored by those platforms. Your use of a third-party platform's content remains subject to that platform's own terms, and any account-level consequences a platform imposes on you are between you and that platform. Where the ecosystem hands material to ShadowEdge, that product's terms at shadowedge.app/legal/terms also apply to your use of it.

11. Our intellectual property

The Service — including its software, models, the Learning Center and Word Library content, the "Lingovea," "WordEdge," and "SpeechEdge" names, our logos, and the look and feel of lingovea.com and our applications — is owned by Macrame, LLC or our licensors and is protected by copyright, trademark, and other laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial language-learning practice. We do not grant you any other rights. In particular, you may not copy, modify, distribute, sell, or lease any part of the Service; reverse-engineer or attempt to extract source code, model weights, or scoring algorithms except to the extent applicable law expressly permits; use any robot, scraper, or automated means to access the Service; or remove or obscure any proprietary notices.

12. Feedback

If you send us suggestions, ideas, comments, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose. We are not obligated to use any Feedback or to compensate you for it.

13. Copyright and DMCA

Lingovea respects copyright. If you believe content on the Service infringes your copyright, send a notice under 17 U.S.C. §512(c)(3) to our designated agent below. We operate a repeat-infringer policy and will terminate, in appropriate circumstances, the accounts of repeat infringers.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MACRAME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, MACRAME DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, (C) PRONUNCIATION SCORES OR TRANSCRIPTS WILL BE ACCURATE OR FREE FROM ERROR, OR (D) ANY DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the extent permitted.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MACRAME, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MACRAME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MACRAME'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MACRAME FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.

Nothing in these Terms limits liability that cannot be limited under applicable law. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, the foregoing limitations apply to you only to the extent permitted by law.

16. Indemnification

You will defend, indemnify, and hold harmless Macrame, its affiliates, and their respective officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to your use of the Service in violation of these Terms, Your Content, your violation of any applicable law or third-party terms, or your breach of §9. Macrame reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with Macrame's defense.

17. Termination

You may close your account at any time from your account settings or by emailing support@lingovea.com. We may suspend or terminate your account, with or without notice, if you materially breach these Terms, if we are required to do so by law, or if we reasonably determine your use creates a security or operational risk. On termination, your right to use the Service ends; we will, on request, provide an export of Your Content within a reasonable period; and sections that by their nature should survive (including §8, §11–§16, §18, and this §17) survive termination. We retain and delete your data per the Privacy Policy.

18. Changes to the Service and these Terms

Changes to the Service. We may add, change, or remove features. Where a change materially reduces a benefit you have paid for, we will provide at least 30 days' notice by email before it takes effect, and you may cancel and receive a pro-rata refund of the unused portion as described in §7.5.

Changes to these Terms. Material changes — including changes to Acceptable Use, dispute-resolution provisions, or refund terms — will be announced by email to registered users (or by notice on the website) at least 30 days before they take effect, except where law requires earlier action. Non-material changes take effect on the date this page is updated. Your continued use after the effective date constitutes acceptance. The "Last updated" date at the top reflects the most recent change; prior versions are available on request at support@lingovea.com.

19. Disputes and governing law

Informal resolution first. If you have a dispute with Macrame arising out of or relating to the Service or these Terms, please contact us first at support@lingovea.com so we can try to resolve it informally. We will respond within 30 days of receipt and work in good faith for at least another 30 days before either of us commences a formal proceeding.

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except where applicable consumer-protection law in your jurisdiction grants you mandatory rights that cannot be waived by contract — those rights apply in addition to these Terms.

Binding individual arbitration. Except for the carve-outs in this section, you and Macrame agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") that is not resolved through informal resolution above will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitrator, and not any court or agency, has exclusive authority to resolve any Dispute, including the scope, enforceability, or formation of this arbitration agreement. The arbitration will be conducted in English. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Macrame agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found to be unenforceable, then the entirety of the binding-arbitration provision above will be null and void as to the affected Dispute, and that Dispute will instead proceed in court under the forum-selection clause below.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@lingovea.com with the subject line "Arbitration Opt-Out," including your name, the email address associated with your account, and a clear statement that you wish to opt out. To be effective, your opt-out notice must be received within 30 days of the date you first accept these Terms (or, if these Terms are materially amended to change the dispute-resolution provisions, within 30 days of the effective date of the amendment). Opting out has no effect on any other portion of these Terms.

Small-claims carve-out. Notwithstanding the arbitration agreement above, either party may bring a qualifying claim in small-claims court for your county of residence (or any other forum permitted by that court's rules), where the claim qualifies under that court's jurisdictional limits and seeks only relief available in small-claims court.

Injunctive-relief carve-out. Either party may bring an action in court to seek temporary or preliminary injunctive relief to protect its intellectual-property rights pending the outcome of arbitration.

Forum for non-arbitrable claims. Any action or proceeding that is not subject to arbitration under this section will be brought exclusively in the state or federal courts located in the State of Delaware, and you and Macrame consent to the personal jurisdiction of those courts. This clause does not deprive you of mandatory consumer-court protections in your country of residence where applicable law grants them.

Time limit. Any claim arising out of or relating to these Terms or the Service must be filed within one year after the cause of action arises, except where law requires a longer period.

20. International users and export controls

The Service is operated from the United States. If you access it from outside the United States, you do so on your own initiative and are responsible for compliance with local law to the extent it applies. You may not use the Service in violation of U.S. export-control or sanctions laws, and you represent that you are not located in a country subject to a comprehensive U.S. embargo and are not on any U.S. government list of prohibited or restricted parties.

21. General

Entire agreement. These Terms, together with the Privacy Policy and any plan-specific or feature-specific terms presented to you in the Service, constitute the entire agreement between you and Macrame regarding the Service and supersede prior agreements on the same subject matter.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.

Severability. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, on notice to you.

Notices. We may send notices to you by email to the address associated with your account or by posting them in the Service. You may send notices to us at support@lingovea.com or by mail to: Macrame, LLC, 14173 Northwest Fwy, Unit #2099, Houston, TX 77040.